Upgrading Issues

Here is why you might not be able to upgrade through each payment method:

Bank card & Apple Pay:
 

• You are trying to upgrade from the app (try following the steps from your browser)
• The package you are trying to get is not supported in your region.
• The plan you are choosing does not match the current one.
• You are trying to upgrade from a different location than the one you created the subscription in

App Store:
 

• You are trying to upgrade from a browser (you must upgrade from your mobile app)
• Make sure you are not choosing a package from yourApp Store settings and not from MBC Shahid app
• You are logged in with an Apple ID that is different from the one that you initially subscribed using
• The plan you are choosing is not matching with the current one

Google Play:
 

• You are trying to upgrade from a browser (you must upgrade from your mobile app)
• Make sure you are on your store account that you initially subscribed from.
• The plan you are choosing is not matching with the current one.

Mobile Pay:
 

• The Package is not supported by your (Region or Service provider)

Vouchers, Fawry, PayMob:
 

• Make sure you are not downgrading mistakenly from yearly package to monthly in the middle of your cycle.
• Make sure you are not downgrading mistakenly from Higher package in the middle of your cycle.

Noting that upgrading using these methods will result in losing the remaining subscription days in the previous package.


if you still facing an issue while upgrading or facing an error, please reach out to us with a screenshot of the error.